Please improve the quality of your service!!!

The sentence above you see is one of the many service declaration you can see at every KTM station. I know what is the feeling of taking KTM commuter train and trust me their service is indeed improve by a little bit but is still far from become good. In the past you cannot trust the timetable of the commuter train and also you cannot trust the announcer that announce the arrival of the commuter train. The train will be late from 5 to 10 minute after the announcer had announce but now the train will arrive on time or late by 1 to3 minute and the train will arrive just after the announcer finish announcing the arrival of train.

The KTM service still has a lot of thing to improve such as the working of their air cond. I still do not know why most of the air cond on the commuter train is neither not working nor cannot provide adequate cooling for the passengers inside the train. Another problem need to be improve is that the KTM commuter train tends to delay, I also do not know why the commuter train tends to delay and the estimate arrival time of the delayed commuter train announce by the announcer is not accurate and some time when the delayed arrive it is usually packed like sardine. This make the passengers that had not board the train to accumulate until the platform is full of people.

Although all these problems I still like to take commuter train since it provide a fast and cheap route into KL city center.